Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface

This first section will introduce you to sales and service life cycles in Dynamics 365. Your knowledge of these topics will be supplemented with applicable scenarios. Further on, you will learn how the marketing module works. Finally, you will come to understand the new UI and its usability, which makes the new version of Dynamics 365 better, more convenient, and more efficient, as well as attractive to use. 

The following chapters will be covered in this section:

• Chapter 1, Working with Sales
• Chapter 2, Working with Service
• Chapter 3, Working with Marketing
• Chapter 4, Understanding the New Unified User Interface